{"id":3308,"date":"2020-11-16T11:07:10","date_gmt":"2020-11-16T10:07:10","guid":{"rendered":"https:\/\/www.bayoosoft.com\/?p=3308"},"modified":"2026-05-20T12:49:44","modified_gmt":"2026-05-20T10:49:44","slug":"reducing-calls-to-the-service-desk-password-resets-are-reliably-managed-by-ampr-at-the-university-hospital-of-tuebingen","status":"publish","type":"post","link":"https:\/\/www.bayoosoft.com\/en\/ampr-password-reset-en\/reducing-calls-to-the-service-desk-password-resets-are-reliably-managed-by-ampr-at-the-university-hospital-of-tuebingen\/","title":{"rendered":"Reducing calls to the service desk &#8211; password resets are reliably managed by AMPR at the University Hospital of T\u00fcbingen"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:50px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color2);--awb-margin-top:-10px;--awb-margin-bottom:30px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:3em;\"><h2 class=\"fusion-title-heading title-heading-left sm-text-align-center fusion-responsive-typography-calculated\" style=\"margin:0;letter-spacing:-1px;font-size:1em;--fontSize:48;line-height:1.16;\"><h1>Reducing calls to the service desk &#8211; password resets are reliably managed by AMPR at the University Hospital of T\u00fcbingen<\/h1><\/h2><\/div><div class=\"fusion-text fusion-text-1 sm-text-align-center\" style=\"--awb-content-alignment:left;--awb-font-size:17px;\"><p>&#8220;With the help of AMPR, we were able to drastically reduce the number of calls to the IT service desk about password resets. Thanks to its extremely simple operation and 24\/7 availability, the tool is very popular with our users,&#8221; reports Andreas Reich, Team Leader IT Service Center.<\/p>\n<\/div><div class=\"fusion-image-element \" style=\"--awb-margin-bottom:30px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\" style=\"border-radius:6px;\"><img decoding=\"async\" width=\"1772\" height=\"1181\" title=\"Kliniken Berg_DSC2362\" src=\"https:\/\/www.bayoosoft.com\/wp-content\/uploads\/sites\/5\/2024\/07\/Kliniken-Berg_DSC2362.jpg\" data-orig-src=\"https:\/\/www.bayoosoft.com\/wp-content\/uploads\/sites\/5\/2024\/07\/Kliniken-Berg_DSC2362.jpg\" alt class=\"lazyload img-responsive wp-image-3292\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271772%27%20height%3D%271181%27%20viewBox%3D%270%200%201772%201181%27%3E%3Crect%20width%3D%271772%27%20height%3D%271181%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/www.bayoosoft.com\/wp-content\/uploads\/sites\/5\/2024\/07\/Kliniken-Berg_DSC2362-200x133.jpg 200w, https:\/\/www.bayoosoft.com\/wp-content\/uploads\/sites\/5\/2024\/07\/Kliniken-Berg_DSC2362-400x267.jpg 400w, https:\/\/www.bayoosoft.com\/wp-content\/uploads\/sites\/5\/2024\/07\/Kliniken-Berg_DSC2362-600x400.jpg 600w, https:\/\/www.bayoosoft.com\/wp-content\/uploads\/sites\/5\/2024\/07\/Kliniken-Berg_DSC2362-800x533.jpg 800w, https:\/\/www.bayoosoft.com\/wp-content\/uploads\/sites\/5\/2024\/07\/Kliniken-Berg_DSC2362-1200x800.jpg 1200w, https:\/\/www.bayoosoft.com\/wp-content\/uploads\/sites\/5\/2024\/07\/Kliniken-Berg_DSC2362.jpg 1772w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 1200px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-2 sm-text-align-center\" style=\"--awb-content-alignment:left;--awb-font-size:30px;--awb-line-height:var(--awb-typography2-line-height);--awb-letter-spacing:var(--awb-typography2-letter-spacing);--awb-text-transform:var(--awb-typography2-text-transform);--awb-text-color:var(--awb-color5);--awb-text-font-family:var(--awb-typography2-font-family);--awb-text-font-weight:var(--awb-typography2-font-weight);--awb-text-font-style:var(--awb-typography2-font-style);\"><p>Modernes Zentrum der Hochleistungsmedizin<\/p>\n<\/div><div class=\"fusion-text fusion-text-3 sm-text-align-center\" style=\"--awb-content-alignment:left;--awb-font-size:17px;\"><p>Founded in 1805, T\u00fcbingen University Hospital is one of 34 university hospitals in Germany that contribute to the successful combination of high-performance medicine, research and teaching. It is a reliable partner in four of the six German Centers for Health Research initiated by the federal government. It welcomes patients from all over the world who are treated in the clinics and benefit from the high standards in research, patient care and nursing. Every year, more than 75,000 inpatients and 380,000 outpatients are treated. More than 10,300 employees are responsible for this.<\/p>\n<h3 style=\"font-size: 30px; line-height: 1.1; --fontSize: 30;\" data-fusion-font=\"true\" data-fontsize=\"30\" data-lineheight=\"33px\" class=\"fusion-responsive-typography-calculated\">Search for new user administration<\/h3>\n<p>The previous user administration did not offer a suitable solution for users to assign themselves a new password. This led to an increased number of password reset requests at the service desk, especially after the vacation period and the turn of the year. Outside normal service hours, the IT department is on call. The capacities available there should therefore not be blocked by password requests. To solve this problem, Andreas Reich and his team set out to find a system that would meet various requirements:<\/p>\n<\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-3 fusion-content-boxes-1 content-boxes-icon-with-title content-left\" style=\"--awb-body-color:var(--awb-custom_color_1);--awb-title-color:var(--awb-custom_color_1);--awb-item-margin-top:0px;--awb-item-margin-bottom:0px;--awb-hover-accent-color:var(--awb-custom_color_1);--awb-circle-hover-accent-color:var(--awb-custom_color_1);\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:var(--awb-color1);--awb-iconcolor-hover:var(--awb-color1);--awb-circlecolor-hover:var(--awb-color2);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon icon-hover-animation-none\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><i style=\"border-color:var(--awb-color8);border-width:0px;background-color:var(--awb-color2);box-sizing:content-box;height:48px;width:48px;line-height:48px;border-radius:50%;font-size:24px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-globe fas circle-yes\"><\/i><\/div><div class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--body_typography-font-size:20px;--fontSize:20;line-height:var(--awb-typography4-line-height);\">Available to the user as a self-service portal<\/div><\/div><\/div><\/div><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:var(--awb-color1);--awb-iconcolor-hover:var(--awb-color1);--awb-circlecolor-hover:var(--awb-color2);\" class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon icon-hover-animation-none\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><i style=\"border-color:var(--awb-color8);border-width:0px;background-color:var(--awb-color2);box-sizing:content-box;height:48px;width:48px;line-height:48px;border-radius:50%;font-size:24px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-thumbs-up fas circle-yes\"><\/i><\/div><div class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--body_typography-font-size:20px;--fontSize:20;line-height:var(--awb-typography4-line-height);\">Be easy and intuitive to use<\/div><\/div><\/div><\/div><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:var(--awb-color1);--awb-iconcolor-hover:var(--awb-color1);--awb-circlecolor-hover:var(--awb-color2);\" class=\"fusion-column content-box-column content-box-column content-box-column-3 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon icon-hover-animation-none\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><i style=\"border-color:var(--awb-color8);border-width:0px;background-color:var(--awb-color2);box-sizing:content-box;height:48px;width:48px;line-height:48px;border-radius:50%;font-size:24px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-key fas circle-yes\"><\/i><\/div><div class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--body_typography-font-size:20px;--fontSize:20;line-height:var(--awb-typography4-line-height);\">Offer as many authentication options as possible<\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><div class=\"fusion-text fusion-text-4 sm-text-align-center\" style=\"--awb-content-alignment:left;--awb-font-size:17px;--awb-margin-top:-90px;\"><p>IT opted for AMPR, which best met these criteria. The decisive factor was that AMPR offers up to seven different authentication options. The dual control principle was particularly convincing. The system automatically assigns colleagues to an employee who, in the event of a password reset, authorize the respective employee in the system.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-5 sm-text-align-center\" style=\"--awb-content-alignment:left;--awb-font-size:30px;--awb-line-height:var(--awb-typography2-line-height);--awb-letter-spacing:var(--awb-typography2-letter-spacing);--awb-text-transform:var(--awb-typography2-text-transform);--awb-text-color:var(--awb-color5);--awb-text-font-family:var(--awb-typography2-font-family);--awb-text-font-weight:var(--awb-typography2-font-weight);--awb-text-font-style:var(--awb-typography2-font-style);\"><h3>Conclusion<\/h3>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-text fusion-text-6 sm-text-align-center\" style=\"--awb-content-alignment:left;--awb-font-size:17px;--awb-margin-top:-20px;\"><p>&#8220;AMPR provides us with optimal support in IT by automatically processing a large number of password requests and thus significantly reducing the workload on our service desk. The system is also a great help for users, as they can define a new password at any time without a service desk,&#8221; confirms project manager Andreas Reich. &#8220;The installation and configuration of the software went smoothly and was completed within one afternoon. Individual requests and adaptations that arose during the start-up phase were implemented promptly and information security requirements were also met. I can recommend AMPR at any time.&#8221;<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-padding-top:30px;--awb-padding-right:60px;--awb-padding-bottom:30px;--awb-padding-left:60px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-box-shadow:0px 5px 17px 0px rgba(0,0,0,0.4);;--awb-border-radius:6px 6px 6px 6px;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:60px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"--awb-flex-grow:0;--awb-flex-grow-medium:0;--awb-flex-grow-small:0;--awb-flex-shrink:0;--awb-flex-shrink-medium:0;--awb-flex-shrink-small:0;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_2_3 2_3 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-text fusion-text-7 sm-text-align-center\" style=\"--awb-content-alignment:left;--awb-font-size:18px;--awb-line-height:var(--awb-typography2-line-height);--awb-letter-spacing:var(--awb-typography2-letter-spacing);--awb-text-transform:var(--awb-typography2-text-transform);--awb-text-color:var(--awb-custom_color_1);--awb-text-font-family:var(--awb-typography2-font-family);--awb-text-font-weight:var(--awb-typography2-font-weight);--awb-text-font-style:var(--awb-typography2-font-style);\"><p>More information security with our Access Manager<\/p>\n<\/div><div class=\"fusion-text fusion-text-8 fusion-text-no-margin\" style=\"--awb-text-color:var(--awb-color8);--awb-margin-bottom:25px;\"><p>Your solution for file servers, SharePoint, Active Directory and third-party systems &#8211; From standardizing user and authorization management to supporting the provision of IT services: Optimize entire process chains with the BAYOOSOFT Access Manager and sustainably reduce operational costs while increasing information security at the same time.<\/p>\n<\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"--button_accent_color:var(--awb-color1);--button_accent_hover_color:var(--awb-color1);--button_border_hover_color:var(--awb-color7);--button_border_width-top:1px;--button_border_width-right:1px;--button_border_width-bottom:1px;--button_border_width-left:1px;--button_gradient_top_color:var(--awb-color3);--button_gradient_bottom_color:var(--awb-color3);--button_gradient_top_color_hover:var(--awb-color7);--button_gradient_bottom_color_hover:var(--awb-color7);\" target=\"_self\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Learn more<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_3 1_3 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-aspect-ratio:1 \/ 1;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none has-aspect-ratio\"><img decoding=\"async\" width=\"512\" height=\"512\" title=\"BAYOOSOFT Access Manager\" src=\"https:\/\/www.bayoosoft.com\/wp-content\/uploads\/sites\/5\/2024\/02\/AccessManager.png\" data-orig-src=\"https:\/\/www.bayoosoft.com\/wp-content\/uploads\/sites\/5\/2024\/02\/AccessManager.png\" class=\"lazyload img-responsive wp-image-1226 img-with-aspect-ratio\" data-parent-fit=\"cover\" data-parent-container=\".fusion-image-element\" alt srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27512%27%20height%3D%27512%27%20viewBox%3D%270%200%20512%20512%27%3E%3Crect%20width%3D%27512%27%20height%3D%27512%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/www.bayoosoft.com\/wp-content\/uploads\/sites\/5\/2024\/02\/AccessManager-200x200.png 200w, https:\/\/www.bayoosoft.com\/wp-content\/uploads\/sites\/5\/2024\/02\/AccessManager-400x400.png 400w, https:\/\/www.bayoosoft.com\/wp-content\/uploads\/sites\/5\/2024\/02\/AccessManager.png 512w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 400px\" 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